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Frequently Asked Questions

Handmade refers to products crafted, assembled or created by hand. These items often showcase the skill, creativity, and craftsmanship of the artist.

Curated refers to the selection process where products are chosen based on quality, uniqueness, and alignment with the platform’s standards, ensuring only the best items are showcased.

The artists are independent creators who manage their own online stores on the platform. They create, stock, and ship their handmade products directly to customers.

Each artist is responsible for fulfilling and shipping their orders directly to the consumer.

Yes, many artists may offer personalized or custom-made products. You can reach out to the artist through their store to inquire about custom orders.

Please refer to the platform’s return policy – click here.

Yes, payments are secure, utilizing standard encryption and protection measures to ensure your transaction details are kept safe.

Personal data is stored in compliance with privacy laws, ensuring protection and confidentiality.

No, all orders are paid for at the time of checkout through our platform. This policy ensures a seamless transaction process and helps protect both buyers and sellers.

No, shipping is paid for at the time of checkout through our platform. This policy ensures a seamless transaction process and helps protect both buyers and sellers.

Yes, after your purchase, you can leave a review.

Signing up for the newsletter keeps you updated on new arrivals, exclusive offers, gifting ideas and inspirtation and announcement of upcoming markets.

Yes, gift vouchers are available and can be purchased for future use or as gifts for others. See more details click here.

For bulk orders, you can contact the individual artist directly to discuss details, pricing, and shipping. See more details here.Link below

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Shipping & Delivery Information

  • We partner with G.A.P Akis Express to ensure reliable and efficient shipping for all orders.
  • Ready-to-ship items will be dispatched by the artist within 2 business days.
  • Custom-made or made-to-order items will be shipped once completed, following the estimated timeframe provided by the artist.
  • Shipping fees are processed through our platform. During checkout, you can select the preferred branch of Akis Express you wish to pick up your order from. Ensure you choose the most convenient branch for collection.

Returns & Cancellations

  • We accept returns and exchanges within 14 days of receiving your order if the product is faulty, damaged, or not as advertised on the platform.
  • To initiate a return, products must be sent back to the artist via G.A.P Akis Express. Please ensure the item is in its original condition.

Non-Returnable Items

    • Certain items are non-cancelable and non-refundable, such as custom or commissioned products tailored to your specifications (i.e., personalized items that cannot be resold).
    • To avoid disappointment, please confirm if an item is cancelable or non-cancelable before placing your order.
    • Our policies are aligned with consumer protection laws to ensure fairness.

Gift Cards

Looking for the Perfect Gift?

Not sure what to buy for that special someone? Our Gift Cards are the perfect solution! Let your loved one choose exactly what they want from our marketplace, offering a wide variety of unique and handmade items.

How to Purchase a Gift Card

Simply reach out to us in one of two ways:

  1. Contact Form: Fill out the form on our Contact Us page, and we’ll get back to you promptly.
  2. Email: Send us a request at handmadeincy@gmail.com, and we’ll assist you in purchasing the perfect Gift Card.

Bulk Orders & Corporate Gifts

As our marketplace is for handmade products and not mass produced, for any bulk orders or corporate gifts, you must make a request directly to the Artist to see if they are able to fulfill your order in the time period required.